All you need to know about .REALTOR

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Renewals

1. My domains are currently set up to auto renew. What do I need to do?

Your domain(s) will renew 30 days prior to their expiration date. To ensure the auto-renewal processes successfully, make sure you have a valid credit card on your account. If your credit card is invalid, the auto-renewal will not process. To update your credit card information, see 3) in this section for instructions.

 
2. When will I be charged for domain renewal?

Renewals are processed 30 days in advance of the expiration date of each domain to ensure that your domain continues to be registered to you and prevent loss of service.

3. How do I update my credit card information?
The auto-renewal payment profile is used for processing your domain renewal.
Your credit card will not be billed until it is scheduled to renew.
 
Steps
1. Login at www.claim.realtor
2. Go to the “My Account” tab
3. Choose “Payment Methods” from the drop-down
4. Click the “UPDATE CARD” button.
5. Update your information and click the “SUBMIT” button
 
Questions? Contact our customer support team at 1-866-361-3029 (M-F 9am-5pm ET).

 

4. What is the annual price for my domain and what amount will be charged to my credit card?

The annual price for a member domain is $39.95 per year and that is the total amount that will be charged to your credit card.  The vendor name for this charge will appear as “Realtor Association/MLS” on your statement. After October 1, 2016, this will appear as “dotREALTOR.”

5. I am not set to auto renew. How do I renew my domain now?
Steps
 
1. Login at www.claim.realtor
2. Click the “RENEW NOW” button on all domains you would like to renew
3. Then, click the “PROCEED TO CHECKOUT” button

 

6. How do I add additional years to my domain?
Steps
 
1. Login at www.claim.realtor
2. Click the “RENEW NOW” button
3. Choose the number of years that you would like from the drop-down (1,2,3,5 or 10)
4. Click the “PROCEED TO CHECKOUT” button.
 
7. What happens when a domain expires?
A domain that has not been renewed prior to the expiration date will be rendered inactive and must be renewed within 30 days of the expiration. Domains not successfully renewed will be deleted from your account and become available again to members of the National Association of REALTORS® (NAR) including International REALTOR® Members (IRMs), The Canadian Real Estate Association (CREA) and related entities should they be eligible to claim that particular domain.
8. I am no longer a REALTOR® and no longer eligible for a .REALTOR domain due. Will my domain(s) automatically renew?

The auto renew will not be processed if your member eligibility status has changed and you are no longer a member of NAR. Contact your local board to ensure that your membership is up-to-date. 

9. My credit card failed, how do I update my billing information?
If your credit card failed during the auto-renewal process, you will need login to renew your domain and update your billing information.
 
Steps
1. Login at www.claim.realtor
2. Click the “RENEW NOW” button to add your domain to the cart
3. Select “PROCEED TO CHECKOUT” to enter your new billing info and complete the order
 
Questions? Contact our customer support team at 1-866-361-3029 (M-F 9am-5pm ET)

 

10. How do I manage my renewal preferences for my .REALTOR domain?
To manage your renewal preferences:
 
1. Login to your .REALTOR account at www.claim.realtor
2. Click the “MANAGE DOMAIN” button on the domain you would like to update
3. Then, on the right-hand panel, click on the white button in the area labeled “Auto renew”

Registration

1. What will I need to claim my .REALTOR domains?

You will need:
• credit card
• list of domain name ideas

For individual REALTOR® domains:
• NRDS Member ID (NAR) or NAF ID (CREA)

For Brokerage Firms domains:
• Member ID of the Office Designated REALTOR®
• NRDS Office ID (NAR)

For Board domains:
• Member ID of the Association Executive
• Association ID (NAR)

2. Why do I need a credit card to claim my .REALTOR domains?

A credit card is needed for all accounts to ensure that your .REALTOR domains will auto-renew and not be lost should a member forget to renew. Members will have the ability to turn-off auto-renewal for every .REALTOR domain after account creation. Pre-paid credit cards may also be accepted and used as an alternative to a personal credit card.

General

1. Who is eligible for .REALTOR domains?
  • Active and provisional REALTOR® members (agents and brokers) including International REALTOR® members and members of The Canadian Real Estate Association (CREA)
  • REALTOR® member Firms
  • State, provincial and local REALTOR® Member Boards
  • REALTOR® owned Multiple Listing Services (MLSs)
  • NAR affiliated institutes; societies and councils
  • Other NAR business partners

Registration of .REALTOR domains is subject to the .REALTOR licensing agreement for usage of .REALTOR domains.

2. What are business rules?

Business rules are the guidelines and usage rules for the claiming and use of .REALTOR domains which includes the acceptable domain names that can be chosen and the usage of that domain. Click here for more information

If you claimed domain(s) and received a notification that the domain(s) are in violation of the business rules, this occurs if a domain is reported to or reviewed by NAR and found to not meet the existing business rules that appear on-screen prior to claiming a domain and available on our informational site, www.about.REALTOR. For next steps, refer to the e-mail sent to you.

3. Why are .REALTOR domains important to REALTORS®?

REALTOR® is a federally registered collective membership mark that identifies real estate professionals who are members of NAR and subscribe to its strict Code of Ethics. Only members of the National Association of REALTORS® (NAR) including International REALTOR® Members (IRMs), The Canadian Real Estate Association (CREA), and related entities will be allowed to use .REALTOR domain names. A .REALTOR domain name will identify and distinguish domains operated by REALTORS® from others operated by nonmember real estate professionals, and establish .REALTOR domain names as a trusted source.

The top-level domain .REALTOR will also deliver branding and marketing value to REALTOR® members and affiliates. Details can be found under our Benefits section.

4. What are the Key Benefits of .REALTOR?

REALTORS® and consumers will benefit in the following ways:

1. Instantly tell the world you are a REALTOR®!

  • Anyone can create a .com web address, but only REALTORS® can have a .REALTOR web address, differentiating REALTORS® from other real estate professionals.
  • .REALTOR makes it easy for consumers, prospects and clients to find a trusted sourced in real estate in the REALTOR® brand, which stands for ethics, professionalism and trust.  
  • Directly connects members to the $5 billion internationally recognized REALTOR® brand, delivering additional branding and market value – like placing the REALTOR® logo on your business cards or wearing the REALTOR® pin.

2. Choosing a web address

  • REALTOR already tells consumers a little about who you are and what you do so you can focus on selecting the best web address to market yourself and your business.
  • .REALTOR offers a clean slate of web addresses to choose from, unlike .com and .net web addresses
  • Search engines like Google are focused on delivering relevant results. .REALTOR and the web address you choose tells search engines what kind of content to expect on your website, making it more likely to appear in search results when “REALTOR®” and the terms in your web address are searched.

3. Consumer Campaigns

  • NAR will have consumer campaigns to educate the public about the .REALTOR web addresses as a source they can trust to make the biggest financial decision of their life.

4. The Future

  • Positions REALTORS® with a competitive edge in the online real estate space by enabling the opportunity for future innovation. Example: Creating .REALTOR search engines, making it easy to locate REALTORS® and real estate services.

 

 

 

5. When will the .REALTOR domain become available?

.REALTOR domains to individual members became available on October 23, 2014. Starting May 7, 2015 at 10 a.m. CST, it will be available to Member Boards and Brokerage Firms. .REALTOR domains will be available during each phase on a first-come, first-serve basis at www.claim.REALTOR.

6. How much will a .REALTOR domain cost?

Discounts are available for additional domains and years purchases up to 40% for up to 10 years.
Bulk pricing for 10+ firm or member domains is available upon request to nar@about.REALTOR.
Please visit our pricing page for current details: www.about.REALTOR/content/pricing.
Note: discounts apply only to .REALTOR domains purchased in the same transaction

For individual REALTOR® domains:

  • FREE .REALTOR domains are still available for the first year, one per member. After the first year, domains start at $39.95/year.

For Brokerage Firms domains:

  • $79.00/year with an additional 50% discount on all purchases for the first 60 days of launch

For Member Board domains:

  • $99/year or FREE for those who complete the Association .REALTOR Marketing Program. More at www.about.REALTOR/associations. Member Boards can obtain one .REALTOR domain FREE for up to 5 years along with priority registration by completing the Association .REALTOR Marketing Program. 

 

7. How many .REALTOR domains can I register?

If a domain you want is available and satisfies the business rules, you can register as many as you like. More on business rules at www.about.REALTOR/learn/guidelines-usage

8. What are the rules regarding characters that can be used in a domain name?

A domain name MUST be between 3-63 characters in length. You can incorporate the numbers 0-9 and letters A-Z in the domain name.  You may include hyphen(s) but your .REALTOR domain cannot begin or end with a hyphen. Spaces and underlines are not permitted. Click here for acceptable domain names.

9. What happens to my .REALTOR domain if I’m no longer a member of NAR or CREA?

Members may use .REALTOR domain names only while their NAR or CREA membership is in good standing.

Real Estate Domains LLC (RED) is the registrant of all .REALTOR domains. The .REALTOR licensing agreement will explain in detail what will happen to .REALTOR domains in the event the licensee’s membership is no longer in good standing as a REALTOR®.

10. Is it anticipated that REALTORS® will cease using existing .com and .org domains once the .REALTOR domains become available?

No. Members may continue using their current domain names for as long as they wish. Members may also wish to redirect their current domain names to their new .REALTOR website; however, such redirecting is not required.

11. Third-party domain registrars are advertising .REALTOR domains now. Can I register a .REALTOR domain using these third-party registrars?

No. .REALTOR domains are only available for registration through NAR.

Various domain registrars such as GoDaddy are promoting preregistration for new TLDs, which may be available soon. These domain registrars are not authorized and will be unable to issue .REALTOR domain names.

NAR and CREA members should not preregister or pay money to other registrars for a .REALTOR top-level domain (TLD). Only NAR will offer and oversee .REALTOR domains, and only REALTORS® are eligible for .REALTOR domains. Membership will be verified via NRDS or NAF ID.

You may have also heard about a company promoting use of the top-level “country code” domain .RE as a place to distinguish real estate professionals. Be aware that neither this company, nor the .RE top-level domain, is affiliated in any way with NAR.

Account

1. Do I use my existing REALTOR.org account to sign-in and register a domain?

No. Your REALTOR.org user name and password are not used for domain registration. All NAR members will need to create a .REALTOR domain account to purchase and manage domains. The user name you select must be an email address, and you will create and confirm a password.

2. I’m trying to set up a .REALTOR account. What email address should I use?

You may use any valid email address. We recommend using the email address you want your .REALTOR domain receipt and updates to be sent.

3. How do I update my email address?

Existing account holders: Your email address can be updated once an account is created by clicking “Login” in the upper-right corner of the page at www.claim.REALTOR and using your old email address to login. Once logged in, click “Account”. Make your changes and click “Save” at the bottom of the page.

If you have not created an account before, in order to claim a .REALTOR domain, you must create an account first by selecting “Sign up”.

4. What is my username and password?

The first time you claimed a .REALTOR domain, you set up an account with an email address as your username and a password. This is not necessarily the same username and password as your REALTOR.org or realtor.com account. If you forgot your password, click “Forgot password?” 

5. I am receiving an error message stating “invalid email or password” and cannot access my .REALTOR domain account.
  1. If you have never set-up an account, click “Sign up” and follow the instructions for creating a .REALTOR domain name account.
  2. If you forgot your password, click “Forgot password?”
  3. If you are locked out of your account, contact RED Support via our support page or at 866-361-3029 and provide your name and NRDS ID.  If a typo was made when creating the account name, RED can update/reset the email address, which is also your username for the account.

Claiming Domain Names

1. A domain I would like to claim is available and I believe I meet the rules for claiming that domain name, but the site will not let me claim it.

You may request manual review of the desired .REALTOR domain by clicking “Contact Support” at www.claim.REALTOR (located at the bottom of the screen) and complete the “Contact Support” web form. Select “Help registering a domain”. A request for manual review may take some time to process and does not guarantee approval of your desired domain name.

2. My name is not recognized or needs to be updated. What can I do?

To make an update to your name, contact your local board. If you created your account at www.claim.REALTOR prior to changing your name, once the local board makes an update, contact RED support at 866-361-3029.

For other inquiries, you may request manual review of a desired domain name by clicking “Contact Support” at www.claim.REALTOR (located at the bottom of the screen) and completing the “Contact Support” web form. Select “Help registering a domain”. A request for manual review may take some time to process and does not guarantee approval of your desired domain name.

3. A word or phrase I am trying to incorporate in my desired .REALTOR domain name was rejected.

Request manual review of the desired domain name by clicking “Contact Support” at www.claim.REALTOR (located at the bottom of the screen) and then selecting “Help registering a domain”. A request for manual review is not processed immediately and does not guarantee approval of your desired domain.

Individual Member Domains

1. As a REALTOR® member, what type of domain names can I claim?

Claiming .REALTOR domain names are first-come, first-served. At minimum,

  1. Members must use their first, last or full name in their domain name as it is in the NAR membership ID (NRDS ID).  
  2. The member's name (first, last or full) must precede .REALTOR with the exception of numeric characters
     

Naming FAQs:

Question

Answer

Example

Can I use just my first name?

Yes

Robert.REALTOR

Can I use just my last name?

Yes

Anderson.REALTOR

Can I use my middle name?  

Must be used with first or last name only

JohnAnderson.REALTOR
(where middle name is John)

Can I use my nickname?

Can use nicknames for your formal first names as our system accepts over 1million common nicknames

Bob.REALTOR, BobAnderson.REALTOR

Can I use my initials?

Must be used with last name

RAnderson.REALTOR
 

Can I use words or a phrase before my name?

Can use as long as it is appropriate; street addresses will not be permitted

TeamAnderson.REALTOR
SellwithBob.REALTOR

Can I use numbers?

Yes, before or after your name

Robert1.REALTOR
21RAnderson.REALTOR

 

For more, visit www.about.REALTOR and check out the naming rules and guidelines

The same rules that apply to members’ use of the REALTOR® marks currently will apply to .REALTOR domains. Descriptive and generic terms, including geographic terms, can only be used before the member’s name. The .REALTOR domain must have the member’s first, last, or full name directly before .REALTOR.

The following are examples of proper .REALTOR domains for Jane Smith, REALTOR®:

janesmith.REALTOR
smith.REALTOR
jsmith.REALTOR
jane.REALTOR
buywithjanesmith.REALTOR
calljane.REALTOR
sellwithsmith.REALTOR

The following are examples of improper .REALTOR domains:
js.REALTOR
janesmiththebest.REALTOR
smithteam.REALTOR
janesellschicago.REALTOR
janesmithrealtor.REALTOR

Please visit the Guidelines and Usage section for more ideas.

2. My first or last name is not accepted when I try to claim a .REALTOR domain that contains it.

Consider registering domains using the part of your name that does not result in a challenge; or request manual review of your desired domain name by clicking “Contact Support” at www.claim.REALTOR (located at the bottom of the screen) and selecting “Help registering a domain”. A request for manual review may take some time to process and does not guarantee approval of your desired domain name.

3. My first or last name includes more than one word, what options are there?

The registration system requires use of your first name (can be a common variation of first name), and/or your complete last name directly before .REALTOR.  It does not permit use of only part of the first or last name as it appears in NRDS.

If you have a domain name you cannot currently claim and believe you should be able to, you can submit a request for the desired domain name by clicking “Contact Support” at www.claim.REALTOR at the bottom of the screen and then select “Help registering a domain”. A request for manual review may take some time to process and does not guarantee approval of your desired domain.

4. Can domain names be claimed using only a middle name?

No. A member’s first name (can be a common variation of first name) and/or complete last name must immediately precede .REALTOR.

5. www.claim.realtor does not recognize a desired nickname or variation of first name

Over 1.1million nickname variations are permitted by the registration site.

Nonetheless, if you received an error message, you may request manual review of a desired domain name by clicking “Contact Support” at www.claim.REALTOR (located at the bottom of the screen) and then selecting “Help registering a domain”. A request for manual review may take some time to process and do not guarantee approval of your desired domain name.

Brokerage Firm Domains

1. When and where will .REALTOR domains be available for firms?

Starting May 7, 2015 at 10 am CST, on a first-come, first-serve basis, Firms and Member Boards will be able to claim their .REALTOR domains at www.claim.REALTOR.

2. Who is eligible to claim firm .REALTOR web addresses?

The active Office’s Designated REALTOR® as listed in NRDS for NAR, NAF for CREA, may claim domains on behalf of their brokerage firm.

3. What domain names can firms claim?

Firms may claim .REALTOR domain names in connection with the firm name under which real estate services are provided to clients and consumers. If you are a franchisee, we encourage you to make sure that any .REALTOR domains you claim are in compliance with your franchisor’s branding rules.

Full list of business rules can be found at: www.about.realtor/learn/guidelines-usage

4. How do I determine the name under which my firm provides real estate services to clients and consumers?

“Firm name” means the local name by which a member’s real estate business is distinguished from other firms by the Member Board, public, and state licensing authority. It is the name under which you provide real estate services to clients and consumers and should be the name reflected in your NRDS Office record.

5. Can I include additional words in my firm .REALTOR domain name?

The firm name must come directly before the dot in .REALTOR (with the exception of numerical characters).

Yes, you MAY USE:

  • Words or phrases before the firm name.  For example, the firm Cloud Realty could claim: GoldCoastCloudRealty.REALTOR
  • Numerical characters before or after your firm name
  • Between 3-63 characters in length, numbers 0-9 and letters A-Z
  • Hyphens are the only other character besides alphanumeric that will be accepted but a .REALTOR domain name cannot begin or end with a hyphen
6. What are the restrictions for firm .REALTOR domains?

Yes, you MAY NOT USE:

  • A .REALTOR domain name in conjunction with a team name
  • “REALTOR” at the secondary level (before the dot).
  • Spaces and underlines
  • A geographic-only domain name (e.g., Chicago.REALTOR) will be reserved for future use to benefit the entire industry. One example of a future use is creating .REALTOR search engines, making it easy to locate REALTORS® and real estate services in a local area.

If your firm is owned, controlled, or under common control of an entity whose primary business is the electronic display of real property ads, then you may not use a domain name that is substantially similar to the name of the parent or affiliate’s real property ad business.

7. What are examples of acceptable and unacceptable firm .REALTOR domain names?

The following are examples of acceptable .REALTOR domains for Cloud Realty:

www.cloudrealty.realtor
www.98cloudrealty.realtor
www.cloudrealty98.realtor
www.goldcoastcloudrealty.realtor
www.montanacloudrealty.realtor
www.nycloudrealty.realtor
 
The following are examples of unacceptable .REALTOR domains for Cloud Realty:
 
www.cloud98realty.realtor
www.cloudrealtyrealtor.realtor
www.1cloud.realtor
www.teambrady.realtor

Member Board Domains

1. When and where will .REALTOR domains be available for Member Boards?

Starting May 7, 2015 at 10 am CST, Member Boards and firms will be able to claim their .REALTOR domains on a first-come, first-serve basis at www.claim.REALTOR.

Priority registration on a first-come, first-serve basis will open on May 6, 2015 at 10am CST and will ONLY be available to those Member Boards who have completed the Association .REALTOR Marketing Program by April 30th, 2015. A special code will be provided via e-mail 48 hours in advance of priority registration to qualifying Member Boards. The special code will be sent via e-mail to the AE for the Member Board and the staff member who submitted the completion form.

More information about the Association .REALTOR Marketing Program can be found at: www.about.REALTOR/associations

2. How much will the .REALTOR domains cost and how many can Member Boards claim?

Member Board domains will start at $99/year. Member Boards can claim as many domains as they like as long as the domains meet the business rules and are available.

3. Who is eligible to claim Member Board .REALTOR web addresses?

State, provincial and local REALTOR® Member Boards may claim .REALTOR domains. The Executive Officer as listed in NRDS for NAR, NAF for CREA, may claim the domains on behalf of the Member Board.

NAR members can go to www.realtor.org to obtain your NRDS Member ID and Association ID.

4. What domains names can Member Boards claim?

Member Boards may claim .REALTOR domain names in connection with their association name:

  • As the Member Board name appears in their membership record
  • Abbreviations of the Member Board name
  • Acronym of the Member Board name
  • Can include “REALTOR” at the secondary level (before the dot).
  • Use of “BOR,” “AOR,” “REB,” “Board of REALTORS,” “Association of REALTORS,” and “Real Estate Board”, and their French equivalents as determined by CREA, are for exclusive use by this class
  • Between 3-63 characters in length, numbers 0-9 and letters A-Z
  • Numerical characters before or after your Member Board name
  • Hyphens are the only other character besides alphanumeric that will be accepted but a .REALTOR domain name cannot begin or end with a hyphen

Full list of business rules can be found at: www.about.realtor/learn/guidelines-usage

5. What are the restrictions to the Member Boards .REALTOR domains?

Yes, there are restrictions on available .REALTOR domains for Member Boards. You MAY NOT USE:

  • Geographic-only domain names (e.g., Chicago.REALTOR) will be reserved for future use to benefit the entire industry. One example of a future use is creating .REALTOR search engines, making it easy to locate local REALTORS® and real estate services.
  • Due to NAR’s exclusive relationship with Move, Inc. for the display of real property ads in the United States, Member Boards may not display or link to real property ads from their .REALTOR domain.
  • Spaces and underlines are not permitted
  • Domain names that are confusing or misleading as to your Member Board’s jurisdiction.
6. What are examples of acceptable and unacceptable Member Board domain names?

The following are examples of acceptable .REALTOR domains for New York State Association REALTORS®:

www.newyorkstateassociationofrealtors.realtor
www.nysar.realtor
www.newyorkstatear.realtor
www.newyorkstateaor.realtor

The following is an example of an unacceptable .REALTOR domain for The Black Hills Association of REALTORS®:

www.newyorkstate.realtor

Domain Management

1. What is the renewal date for .REALTOR domain?

Domains are claimed for one or more years, and renew on the anniversary date of their registration after expiration of the claimed period.

To find your renewal date, “Login” to your account and then go to “Manage Domains.” Your renewal date will appear in the “Expiration | Renewal” column in the row of the relevant domain name.

2. How/where do I point or redirect my domain(s)? Who can I contact for any questions or assistance?

Login at www.claim.REALTOR, then click “Manage Domains” and select the .REALTOR domain name you are trying to update. Step-by-step directions can be found here:

3. What is the difference between redirecting a domain and setting-up the Domain Name Server (DNS server)?

Redirecting a domain points traffic from a new domain to an existing domain, permitting continued use of the old domain to access a website. Visitors to your site will see the new URL change in the URL bar to the URL that it is directed to.

Setting up the DNS server makes the .REALTOR domain resolve to a hosted set of webpages as the default domain for that website.  This is a technical setting which requires a set of DNS server info. Visitors to your site will not see the URL change. It will remain your new URL.

4. How do I transfer my domain to the vendor who is hosting my website?

Control of .REALTOR domains may not be transferred to anyone.  Instead, the vendor must provide the Domain Name Server (DNS server) to be entered into the data fields of the member’s .REALTOR domain account. Directions can be found here.

5. Need additional assistance for questions in this section?

Contact information for Real Estate Domains (RED), can be found on “Contact Support” link located on the bottom of the screen at www.claim.REALTOR. For further assistance or any questions, contact Real Estate Domains at: 1-866-361-3029 or email support@claim.REALTOR.

Realtor.com® profile website

1. What will my .REALTOR FREE profile website look like?

An optional FREE website will be available for U.S. members. Realtor.com® and Move support the .REALTOR effort for our industry and have developed a FREE optional profile website that will include a member’s listings, social media integration and other exciting features. An example can be found here.

Members are also welcome to design their own .REALTOR website.

2. How do I update the information appearing on my realtor.com profile website? (Individual members only)

Members have the option to turn on/off various features of the realtor.com profile website as well as update their information through a Profile Manager at www.realtor.com/profile. Questions, visit www.realtor.com/profile-support, or contact realtor.com profile support at 1-866-641-6658, realtorprofile@realtor.com.

3. I understand there is a Profile Manager to submit updates to my realtor.com profile website. How do I access it, and will submitted changes also update the profile that appears in the realtor.com Find a REALTOR directory? (Individual members only)

Yes. When the profile website option is selected, members receive an email which includes a T&C to be accepted and a username and password for accessing their Profile Manager. Questions?  Visit www.realtor.com/profile-support, or contact realtor.com® profile support at 1-866-641-6658, realtorprofile@realtor.com.

Payment

1. How do I get a copy of the receipt for my domain registration purchase?
 
A confirmation email will be sent to your email address on record when you claimed your .REALTOR domain(s). A copy of your receipt(s) can be found at www.claim.realtor. Click “Login” in the upper-right corner. Once logged in, click “Manage Domains”, you will then be on a page titled “Domain Details”. Click “View receipt.”
2. How do charges for .REALTOR domain(s) appear on credit card statements?
They will appear as “dotREALTOR” as of October 1, 2016. Previous charges would appear as “REALTOR Association/MLS”.
3. I didn't register all my domains at the same time. Can I still get the discount?

The multi-year and multi-domain discounts only apply to domains purchased in the same transaction. It does not take into account domains purchased in previous transactions.

Email

1. What is Professional Email from Google?

.REALTOR makes it easy to get Professional Email for your business quickly up and running. This includes a dedicated inbox and a suite of online business tools. Tools include shared documents, cloud storage, online spreadsheets and more. We walk you through each step of the setup process. No TXT records or manual configuration on your part is required.

To learn more and get set up, existing customers can login at: https://www.claim.realtor/products/google_apps

New customers: after you get your domains, choose the email option on your receipt page to get set up.

2. Who can get Professional Email from Google for their .REALTOR domains?

An existing customer with an active member, firm or board .REALTOR domain.

3. What is the cost of Professional Email from Google?

The cost is $60/month/email account charged annually, equivalent to just $5/month!

To view what is included and get email, existing customers can login at https://www.claim.realtor/products/google_apps

4. Can I have more than one email address? Can I have an admin?

Yes, you can. For accounts with multiple emails, the first domain that is set up is the “primary email account” for managing the additional accounts. The primary email account holder acts as the administrator with privileges to set up and assign email accounts for others, set passwords and change or remove accounts.

 
More on being an admin:
 
The administrator can access the Admin console at admin.google.com or
  1. Login to www.claim.realtor
  2. Click the “MANAGE DOMAIN” button on the domain you would like to manage
  3. Then, choose the tab labeled “Email Set-Up,” the last tab from the left on your screen
  4. Under the “Manage your email account” section, choose the “Options” button on your “Primary email account”
  5. Choose “Manage email account” from the drop-down
  6. Once in your admin panel, select the option you want to delete
  7. Then, click the delete icon from the top right
 
As an administrator, you have privileges to setup and assign email accounts for others, set passwords and change or remove accounts. You can access the Admin console at admin.google.com or
Actions that you can take:
  • Click the “+” button to add accounts.
  • Edit existing accounts
  • Reset passwords
  • Notify users
  • Edit account assignments
 
To learn more about using the Admin console, visit the Google Apps Learning Center:

 

5. How to access your inbox

Once you have purchased and completed initial setup steps at www.claim.realtor, here are the ways you can access your email inbox:

Browser

Sign in to your account at www.gmail.com or mail.google.com  (If at www.google.com, click “Gmail” in the upper-right hand corner and then login) Note: If you are already logged in, you will be taken directly to your inbox.

Desktop

Set up Gmail with Outlook, Apple Mail, or another email client (POP or IMAP)
Gmail vs. Outlook
Google App Sync for Outlook

Mobile

From your mobile device (once you download the app)

6. I completed setup, what are my next steps? How do I get started?

Resources from Google

Get Started - https://apps.google.com/learning-center/products/mobile/get-started/

Quick Start Guide - https://apps.google.com/learning-center/products/quickstart/

7. Can I cancel email accounts?

You can manage your email from the “Email Set-Up” section. If you cancel, access to all your account will continue until your annual period ends. You can cancel individual accounts but retain your primary account from the admin console.

Cancel subscriptions:

Click the pencil icon to the right of the domain name that has the email account(s)
Select “Email Set-Up” from the left, go to email settings
The cancel subscription is at the bottom of the page
 

Cancel individual subscriptions (for 1+ email accounts):

The administrator can access the Admin console at admin.google.com or:
2. Click the “MANAGE DOMAIN” button on the domain you would like to manage
3. Then, choose the tab labeled “Email setup,” the last tab from the left on your screen
4. Under the “Manage your email account” section, choose the “Options” button on your “Primary email account”
5. Choose “Manage email account” from the drop-down 
6. Once in your admin console, select users
7. Then, click the delete icon from the top right
 

 

Geographic and Generic Domains

1. What are geographic domain names?
Geographic domain names are domain names that refer to a particular location. This may include a place, neighborhood, city, county, state, street address, zip code, area code, or a combination thereof. Members may use geographic terms before their name in a .REALTOR domain and may also be permitted to use a geographic term that is already part of their name. Street addresses will not be permitted.
 
Example of a permitted .REALTOR domain name with geographic term: www.newyorksteve.realtor
Example of a not permitted .REALTOR domain name with geographic term: www.newyork.realtor
 
2. What are generic domain names?

Generic domain names are domain names comprised solely of a common word or phrase. No one may register and use a generic .REALTOR domain name; however, members may use generic terms before their name in a .REALTOR domain.

Examples of generic .REALTOR domain names, which are not permitted:
mortgage.REALTOR
broker.REALTOR
realestate.REALTOR

Visit the Guidelines and Usage section for more ideas.

3. Will .REALTOR domains consisting solely of geographic and/or generic terms be available for registration and use?

No. Instead, these .REALTOR domain names will be reserved for future use to benefit the entire industry, such as the Find a REALTOR® directory, or to search listings on realtor.com®, etc. Members, firms/offices and member boards whose names include geographic and/or generic terms in their names may be permitted to use such terms in their domain name, but these requests will require manual review and approval. NAR reserves the right to approve/deny such domain names at its discretion.

Partnerships

1. Who is Second Generation, LTD?

Second Generation, Ltd. (Second Gen) is an Embrescia family investment firm headquartered in Cleveland, Ohio, and the owner and registry operator for the top-level domain .jobs, which is sponsored by the Society for Human Resource Management. As an early adopter, NAR partnered and worked closely with Second Gen for over eight years, throughout the gTLD application, review and development process to bring the .REALTOR solution to the real estate industry. For over three decades, Second Gen and its affiliates have owned and operated FCC licensed radio and television properties serving markets throughout the United States as well as investing in manufacturing, real estate and medical innovations.

2. Is NAR partnering with the Canadian Real Estate Association (CREA) on .REALTOR?

NAR has an exclusive marketing partnership with The Canadian Real Estate Association (CREA), the owner of the REALTOR® mark in Canada. REALTOR® members of CREA will also be able to use the domain.

More on Top-level Domains (TLDs)

1. Why did NAR apply for a TLD for real estate?

The .REALTOR TLD will make it easier for homebuyers, sellers and investors to locate a REALTOR®, the trusted valued source of real estate information, resources and services online.

NAR believes the new .REALTOR domain name will create a more positive experience for consumers who are seeking real estate information and services and want to ensure they are working with a REALTOR®, a real estate professional committed to a strict Code of Ethics. Given the Internet’s convenience and round-the-clock accessibility, REALTORS® know that every year a growing number of consumers turn to and rely on the Internet as a source of information. According to NAR research, nearly nine out of ten recent buyers used the Internet in their home search process.

NAR, through Real Estate Domains LLC (RED), applied to ICANN for the .REALTOR TLD.
RED was created for the sole purpose of operating the .REALTOR TLD.

2. Who is ICANN?

ICANN is the Internet Corporation for Assigned Names and Numbers (ICANN). They were established in 1998 for the purpose of coordinating the Internet’s unique identifiers around the world. They develop policies dedicated to keeping the Internet secure, stable and interoperable.

In early 2011, ICANN approved an expansion of the number of generic TLDs, which included allowing companies and organizations to create domains for their brands. NAR has been following this initiative since ICANN first began considering the introduction of a new round of gTLDs in 2006.

3. What is a top-level domain (TLD)?*

A top-level domain (TLD) is the portion of the domain name that appears to the right of the “dot” and is no longer limited to three characters. Every domain name must end with a TLD. There were two types of TLDs: generic top-level domains (gTLDs) like .net or .com. and country code top-level domains (ccTLDs) like .uk or .cn. Each TLD is operated by a registry, which is responsible for technically supporting the TLD and developing policies for the maintenance and allocation of the TLD.

4. Is applying for a new gTLD the same as buying a domain name?*

No. Individuals and organizations can register and use second-level and sometimes third-level domains through the various registrars available to the public. The application for a new gTLD is not for a domain name but rather the opportunity to create and operate a registry for the new gTLD, and accept the responsibility for operating a significant piece of the Internet’s infrastructure. .REALTOR will have its own registrar where members of NAR and CREA can manage and register new .REALTOR domain names.

5. What are second-level and third-level domain names?*

A second-level domain is the part of a domain name or website address that comes before the TLD.

Ex: In janesmith.REALTOR, “janesmith” is the second-level domain and .REALTOR is the TLD.

A third-level domain name is the part of a domain name or website address that comes before the second-level domain name. Third-level domains are also called “sub-domains” as they sometimes refer to specific sections or pages of a website.

Ex: In offices.janesmith.REALTOR, “offices” is the third-level domain, “janesmith” is the second-level domain, and .REALTOR is the TLD.

6. Where can I learn more?

Additional information on .REALTOR domains is available at: www.about.REALTOR. You can also subscribe to NAR communications, like NAR Weekly Report to stay up to date.

To learn more about domains, visit:

the Domain Name Association’s website at: www.whatdomain.org
NAR’s Field Guide to Top-Level Domains: www.realtor.org/field-guides/field-guide-to-top-level-domains
ICANN’s website regarding the NEW gTLDs: newgtlds.icann.org/en/applicants/customer-service/faqs/faqs-en
 

What if I have a question that is not on the list?

1. What if I have a question that is not on the list?

Send a question to support@claim.REALTOR.